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Frequently Asked Questions

Find quick answers to play better.

How do I start playing?
Create your account, choose your favorite bingo card and join the active room to begin.
How do I top up my balance?
Go to the deposits section, choose your preferred payment method and confirm the amount.
Are payments secure?
Yes, we use SSL encryption and certified payment gateways to ensure your security.
What do I do if I lose my password?
Use the 'Forgot my password' option on the login screen to reset it.
How do I claim my prizes?
Prizes are automatically credited to your balance once the winning card is validated.
Can I play from my phone?
Yes, our platform is optimized for all mobile browsers in Colombia.
Is there a betting limit?
There are minimum and maximum limits depending on the type of room and the bingo event.
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